1. Introduction
At www.kisan4u.com ("we," "our," "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make purchases. By accessing or using our website, you agree to the terms of this Privacy Policy. The collection, processing, and storage of your data are in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
We collect both personal and non-personal information when you visit our website, create an account, place an order, subscribe to our newsletter, or interact with us. Personal information includes your name, email address, mailing address, phone number, payment details such as credit card information, and your date of birth, if applicable. Non-personal information includes your IP address, browser type and version, operating system, referring website, pages viewed, time and date of your visit, and other diagnostic data. This data collection aligns with Indian data protection regulations, which emphasize the necessity of lawful and fair processing of information.
3. How We Use Your Information
The information we collect is used for several purposes, including processing and fulfilling your orders, managing your account, and providing customer support. We may send you order confirmations, invoices, updates, and marketing communications if you have opted in to receive them. Additionally, we use the data to analyze website usage, identify trends, and enhance our services while taking appropriate measures to detect and prevent fraud. These practices comply with the IT Rules, 2011, which mandate that data should only be processed for legitimate purposes.
4. Sharing Your Information
We do not sell or trade your personal information to external parties. However, we may share your information with third-party service providers who assist us in areas such as technology development, payment processing, shipping, email delivery, and marketing. These service providers are contractually obligated to use your information solely for the services they provide and are required to follow the reasonable security practices outlined in the IT Act, 2000. We may also disclose your information to comply with legal obligations, including valid requests from courts or government agencies. In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner to ensure continuity of service.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure, in line with Section 43A of the IT Act, 2000. Despite our best efforts, it is important to understand that no method of electronic storage or internet transmission is entirely secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to monitor activity and store certain information. Cookies are small data files sent to your browser and stored on your device to enhance your user experience. You can configure your browser to refuse all cookies or notify you when a cookie is being sent. However, disabling cookies may affect your ability to access certain parts of our website.
7. Your Rights
Under Indian data protection laws, you have the right to access, correct, update, delete, or restrict the processing of your personal information. You can also object to the processing of your data for certain purposes. To exercise any of these rights, please contact us at care@kisan4u.com. We are committed to addressing your requests promptly while complying with applicable legal requirements.
8. Account Deletion and Retention
You may request deletion from the Kisan4U app or at www.kisan4u.com/delete-account. After eligibility checks and a grace period, readable contact details, login credentials, saved addresses, carts, wishlists, notifications, and identity documents are removed or anonymized. Orders, payments, refunds, settlements, and invoices are retained for the period required by applicable law. A non-readable cryptographic fingerprint of a phone number or email may be retained for fraud and repeat-benefit prevention.
8. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect and process your data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on this page with an updated effective date. By continuing to use our website after such changes, you agree to the revised Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us via email at care@kisan4u.com or at our office address: 1304, Marathon Icon, Nextgen Campus, Lower Parel (W), Mumbai 400013.
Thank you for trusting www.kisan4u.com with your personal information. Your privacy is important to us, and we are committed to protecting it.